Sometimes traveling for work can be frustrating. Wrong hotels, bad hotel choices, flight problems, last minute changes. But equally it can be amazingly lovely. Like beautiful breakfast spreads or a dark, quiet room when you’ve only had 2 hours of sleep on the plane ride over.

But the thing that made my day today, was the above note.

The Zetter Hotel in Farringdon is a new find - especially as I’ve never had to stay in hotel rooms in London before. 

It’s a boutique hotel with fun lighting, snacks from an “Honesty Snack Bar” and beautiful smelling soaps. The staff are friendly and helpful and there are fun touches throughout the hotel (in the rooms and in the beautiful bar and restaurant). They even have a Zetter Hotel guide that includes the names of all the staff so you know exactly who runs the place.

I stayed at the hotel only once, so it was a huge treat to open this hand written note. Unexpected. Surprise and delight as they call it in the advertising biz (though I have mistakenly called it shock and awe once…).

Well I am shocked, awed, surprised and delighted.

Thank you to the Zetter team. Brilliant customer service - above and beyond.